Privacy Policy

At TidySurveys, it is a core business principle that we must protect the privacy of our customers and survey participants or we will not have either. With this principle in mind, TidySurveys created this privacy policy to demonstrate our commitment to your privacy.

You should be assured that our practices stated in this policy are practiced worldwide. Some countries may provide less legal protection for personal information than the country in which the information was provided. However, no matter the country standards, we will still handle the information in the manner we describe herein.

This Privacy Policy applies only to information collected on our web site at the URL https://tidysurveys.com (the "Site"), which is TidySurveys’ service platform. It does not speak TidySurveys practices for information collected elsewhere or the practices of any third parties, including those of our partners who may display TidySurveys branding on their sites. The use of information collected through our service platform shall be limited to the purpose of providing the service for which the user has engaged TidySurveys.

If you have questions about this privacy policy please email, privacy@tidysurveys.com.

Information

TidySurveys collects information about both you, our customers ("Customers" or "you") and the individuals who participate in, or are invited to participate in, any of your surveys ("Survey Participants"). Collectively, the information collected about you ("Customer Information") and Survey Participants ("Participant Information") are referred to as "Information".

About Customers: When Customers register on the Site, we ask you to give us name and contact information: company/organization name, billing address, telephone number, email address and password, and credit card billing information. Customers also provide us with Information regarding the Services ordered (e.g., the number of surveys Customers will pay for and the number of responses). In addition to the Information you knowingly provide, we also know when and how often you log on to the Site. (See “Tracking Technologies” below).

About Participants: Survey Participants provide us with the Information requested by you, for example, their contact information, gender or location, as well as all answers to the survey questions. Customers are solely responsible for the content of the surveys and we do not control the theme or questions asked in any survey. In order to enhance survey response rates, we record: (i) if and when a Survey Participant has responded to a survey and (ii) if and when a Survey Participant has received a reminder. In addition, we receive any Information contained in any communications a Survey Participant makes directly with TidySurveys. (See “Tracking Technologies” below).

We also log Customer and Survey Participant Internet Protocol addresses to ensure the accuracy of the survey data and for system administration purposes including tracking a user's session so that we know when, how often and what pages of the Site a user visits. To prevent the need to re-insert username and password as you and your Survey Participants move from one page of the Site to the next, we do use a cookie. (See “Tracking Technologies” below.)

If you choose to use our referral service on TidySurveys to share an article or blog post from our site, we will ask you for your email address and your friend’s email address. We will automatically send your friend a one-time email in your name inviting him or her to visit the site to review the article. TidySurveys does not store this information and uses it for the sole purpose of sending this one-time email.

TidySurveys also collects information under the direction of its Clients, TidySurveys on its service platform and has no direct relationship with the individuals whose personal data it processes. TidySurveys works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.

Tracking

Cookies: Like many websites, TidySurveys uses "cookies" to collect visitor information. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to recognize your browser when you visit and to tell us whether customers and visitors have visited the Site previously. For these purposes your personally identifiable information (such as email address) is tied to personally identifiable information. If you have provided your name or other contact information to TidySurveys via a web form, we are able to link that information back to the cookie. This information may be used to provide you with information that we believe to be relevant to you based on your actions on our website. We may use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time.

Web Beacons/Web Bugs: Our tracking utility company employs clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. These tracking technologies are not tied to our customers’ personally identifiable information. The use of tracking technologies by our third party tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies.

We use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please follow the unsubscribe instructions included in each promotional email.

Widgets

From time to time our site includes Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the third party company providing the Feature.

Blogs/Forums

If you use a blog or forum on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Testimonials

From time to time, we post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

If you want to remove your personal information that is being displayed on our website under public pages please send your request to privacy@tidysurveys.com.

How Do We Use Information?

We use your Customer Information in the normal course of our business, including to contact you regarding technical support, discuss billing issues, or to bring to your attention any aspect of our mutual business. We may also use your contact information to provide you with policy or product updates or to introduce new products and services. If you do not wish to receive promotional emails from us, please follow the unsubscribe instructions included in each promotional email.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

All Participant Information resides in our database primarily for the benefit of you, our Customers. At your direction, we use a Survey Participant's email address (and perhaps name) to send survey invitations and reminders. We also use Participant Information to improve the performance of our Site and services by analyzing site and user behavior, troubleshooting technical problems, resolving disputes and address complaints, and verifying compliance with the Terms of Service.

If TidySurveys intends to use any Information in a manner that deviates from this Privacy Policy we will provide notice of how we intend to use that Information as we collect it.

Data Retention

TidySurveys will retain personal data that we process on behalf of our Clients and data we collect from our Clients directly for as long as it is needed to provide services to our Clients. TidySurveys will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Sites

This site contains links to other sites that are not owned or controlled by TidySurveys. Please be aware that we, TidySurveys, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

How Do We Share or Disclose Your Information?

We do not share the Information with any third parties except under the following circumstances:

a) Participant Information with Customer: Our business is the provision of tools that allow you, our Customer, to conduct meaningful surveys with your employees, suppliers, customers and constituents. Accordingly, we provide you with access to the Participant Information given in response to the surveys you have conducted. You may use the Participant Information consistent with your own privacy policy and applicable law.

b) As You Explicitly Allow: We may share or otherwise use your Customer Information as you explicitly allow us and we may share Participant Information as both you and the Survey Participant expressly allow. For example, you are given the opportunity to either hide or make available to Survey Participants certain Customer contact information in connection with any survey.

c) Agents Acting on Our Behalf: We may share some of your Information with other companies who provide us with technical and other type of services such as a credit card processor. They will be contractually granted access to only that Information which is necessary for them to do their jobs and they will be prohibited from using the Information for any other purpose including marketing or sharing the Information with any other party. We do not share any personally identifiable information with third parties who are not services providers.

d) For Legal Reasons: We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share your Information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

e) Affiliates and Acquisition: We may share Information with our affiliated companies or during any real or potential acquisition or merger of our company by or with another. We will notify you if your Information becomes subject to a different privacy policy.

Can the Information be Changed?

Your Customer Information may be viewed and modified in our active database in real-time at any time. If you wish to request deletion of data from our site, please contact us at (email address is missing). The changed Information may remain in archives and records for some period of time. Once a Survey Participant has submitted a survey, the Survey Participant will not be able to access his Information through the Site. Survey Participants may contact you and you, in turn, will be able to view the Survey Participant's collected Information and, where appropriate, work with us in modifying such Information. If the client requests TidySurveys to remove the Survey Participant’s data or the Client’s data, TidySurveys will respond to their Client’s request within 30 business days.

How Is Information Protected?

Our Site has substantial and elaborate security measures in place to protect your Information. Unique user names and passwords must be entered each time a person logs on. The Site is hosted in a secure server environment that uses a firewall and other technology to reasonably prevent access from outside intruders. Internally, we use security-logs, train our employees and limit access to only essential personnel. When transmitting sensitive Information, we use encryption technology. All our technology and processes are not, however, guarantees of security. Please keep your user name and password secret and let us know at privacy@tidysurveys.com if you learn or suspect that our security has been breached.

Changes in the Privacy Policy:

As we are constantly improving our services and expanding our business, we retain the right to modify this privacy policy at any time. In the event we make such changes, we will announce the changes and post the new policy on the Site. Information collected after the new policy is posted will be used in conformance with the new policy. Information gathered under the old policy will continue to be used in conformance with that policy unless we, in conjunction with Customer, notify Survey Participants of the changes and the Survey Participant does not prohibit the use of the Information in conformance with the new policy. If we make any material changes we will notify you or our Client by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@tidysurveys.com.

EU-US and Swiss-US Safe Harbor

TidySurveys complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. TidySurveys adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit: https://safeharbor.export.gov.

Additional Information

If you have questions about this Privacy Policy or the Site, you can contact us at privacy@tidysurveys.com.

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